SOLVED Set Daily | Total And Concurrent Call Limits on Call Center or Queue

Amit Iyer

Member
Feb 6, 2018
39
3
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Hello,

I want to set a call limit on Ring Groups where i can allocate Daily incoming calls, Total Incoming calls and set the Concurrent LImit to the call center or Queue.
How can i do this ?
Also how do i get the report of a call center queue?
 

DigitalDaz

Administrator
Staff member
Sep 29, 2016
2,535
420
83
There is absolutely nothing in the existing configuration that allows you to do this. It would be completely custom work.
 

KonradSC

Active Member
Mar 10, 2017
142
80
28
No comment on call center queue reporting.

Check out call_limit. You can limit concurrent calls and the rate of calls for an interval.
https://freeswitch.org/confluence/display/FREESWITCH/mod_dptools:+Limit


I use something like this in my dialplan to limit the rate of inbound calls to each destination. This is 2 calls per second.

Code:
    <condition field="${call_direction}" expression="^inbound$">
        <action application="limit" data="hash ${domain_name} ${destination_number} 2/1 !USER_BUSY"/>
    </condition>