SOLVED Set Daily | Total And Concurrent Call Limits on Call Center or Queue

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Amit Iyer

Member
Feb 6, 2018
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Hello,

I want to set a call limit on Ring Groups where i can allocate Daily incoming calls, Total Incoming calls and set the Concurrent LImit to the call center or Queue.
How can i do this ?
Also how do i get the report of a call center queue?
 

DigitalDaz

Administrator
Staff member
Sep 29, 2016
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There is absolutely nothing in the existing configuration that allows you to do this. It would be completely custom work.
 

KonradSC

Active Member
Mar 10, 2017
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No comment on call center queue reporting.

Check out call_limit. You can limit concurrent calls and the rate of calls for an interval.
https://freeswitch.org/confluence/display/FREESWITCH/mod_dptools:+Limit


I use something like this in my dialplan to limit the rate of inbound calls to each destination. This is 2 calls per second.

Code:
    <condition field="${call_direction}" expression="^inbound$">
        <action application="limit" data="hash ${domain_name} ${destination_number} 2/1 !USER_BUSY"/>
    </condition>
 
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