Voicemail Pin - Deactivation

[DGI]

At present to access Voicemail from a softphone the user has to dial *97 followed by their voicemail pin number

How can we disable the "pin prompt" so that the caller can access voicemail without entering the pin?

 

[ad5ou]

Edit the *97 dial plan and add a set action to "authorized=true" anywhere before the lua action.


Just be aware of the security risks. Anyone with access to call *97 from a given extension can access that voicemail box. Some places it won't matter, but something to keep in mind.

 

[Adrian Fretwell]

@ad5ou Setting authorized=true did not work for me when I tested it, am I missing something?

 

[ad5ou]

That's because it should have been voicemail_authorized=true

My fault for typing things in too fast.

 

[Adrian Fretwell]

Yes, that was it. Thank you for clarifying.

 

[Adrian Fretwell]

Just in case it is of help. Here is how I built my *97 dialplan to remove the PIN for certain extensions only. There are also some variables set to stop some other voicemail prompts: