Recent content by Architect

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    Fax server not sending outbound

    We set up fax service regularly for clients and had issues in the past but have resolved them. Could you provide a copy of your Dialplan for outgoing faxes. Could you also provide the settings you have in place for Fax under Default Settings.
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    OVH hosting

    We have used them for close to 12 years now. Started with some VPS servers, but switched everything to dedicated bare metal as we grew. Only had downtime once, and it was due to a cut fibre optic cable (outside their control) - lasted about 2 hours, and that was about 10 years ago. Currently...
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    Open source VoIP chat app sneak peek

    Looks amazing!! Can't wait for you to share so we can take it for a spin!
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    Outbound Caller ID

    Are you able to share the Dialpan you're using for the forward?
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    Outbound Caller ID shows admin

    Could you provide a copy of your Dialplan?
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    Track when user downloads call recording

    Using Fusion 5.3.2 Has anyone here implemented a way to track when a user downloads a call recording? I checked Transactions and there's no tracking there. I have a request to create a report of users who have downloaded call recordings, including what date and time they triggered the...
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    Outgoing calls route Time and day

    We've added a Time Zone table based on Area Code to our instance which covers Canada and the US. We call al lua script (timezone.lua) when the toll_allow "timezone" is present on the user's extension. We did this because we wanted to be able to control by Area Code within each Time Zone. If the...
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    SOLVED Resetting Call Center Agent Statistics regularly (every night?)

    We run a nightly script that resets all Call Centers. Happy to share if you are still interested in something automated?
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    No recorded call after extension-to-extension transfer

    I'm hoping someone may have experienced this already and knows how to remedy it... here's my example: Extension 123 places an outbound call to 4165551212 4165551212 answers the call and speaks with Ext 123 Ext 123 then initiates a 3-way call by adding in Ext 456 Ext 123 is now connected with...
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    Number translation

    You will need to create 2 Outbound Routes because you will need to reference 2 destination_number conditions: ^0?(\d{10})$ This one will accept both of the following and strip the leading zero 2238222826 02238222826 ^0?(\d{11})$ This one will accept both of the following and strip the...
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    Who is calling me?

    You can use the CID Name Prefix option in the Ring Group you have set up. All calls to the Ring Group will have the prefix displayed on screen with the Caller ID info, but calls direct to the bookkeeper will not. Example attached...
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    Inbound Routing based on Area Code

    Hoping someone may implemented something like this already... I want to be able to direct calls to specific Call Centre Queues based on the Caller's Area Code. e.g., > A call comes in to Destination 416-555-1212 from caller 514-555-1212 and it gets passed to Call Centre Queue CCQ_01 because...
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    enable/disable/record outage mesage to be played before IVR from any phone

    You should look at putting a Call Flow in place. You can then use a Feature Code to easily Activate/Deactivate it. Once you create the Call Flow, have your Inbound Destination pointed to the Call Flow as the Action. Let me know if you need more info or any assistance. Happy to help.
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    Hello from Victoria, Australia

    Hi Summer, If you are experiencing call drop at 3:20 try switching the Transport from UDP to TCP (or TCP to UDP - whichever is the reverse). We've seen this in the past and that resolved the issue for us.
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    Looking for UK sip supplier suggestion

    In that case, my company offers SIP trunks for UK termination. I'd be happy to set you up with a test trunk to try us out. We allow for you to control CLI through the PBX.
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