Recent content by viiiwonder

FYI, this boiled down to an error with my destination_number expression. I changed them from regex to just explicitly be the dial plan name/number, and all started to work as expected...

Call flow at the start of the inbound call route, pin protected. ’Regular’ route goes to wherever calls go now, ‘alternate’ route goes to an IVR. Use ‘Recordings’ app to control the recording for the greeting. Put whatever (or no) options in the IVR you want. This would give you two dial plan...

I recently became aware of voicemail_greeting_number (a channel variable for the purposes of specifying the greeting number to be played when transferred to a voicemail box). It would solve a situation we have where an office would like to use a single common mailbox, but have a different...

I was still observing over the weekend on my test set before posting back here, but: I believe I figured it out. I realized that in the frenzy of testing/configuring the Polycom, I mistakenly used the call flow extension directly (e.g. *698). After digging in and reviewing the scripts/call flow...

We are continuing to investigate the usage of polycom vvx endpoints with fusion (under duress, not by choice). We very commonly use shared mailbox buttons, parking orbit buttons, and call flows as buttons whose status is indicated by their green/red status or just 'lit vs unlit'. Everything...

We have a potential tenant with a large pool of existing Polycom VVX 450 phones, so I've been asked to 'verify' they will work. (We typically deploy Yealink T54s.) I purchased a second hand vvx450 and have successfully connected it to our Fusion instance/provisioned it, but I am surprised at...

We have a tenant who is getting a frustrating number of what we think are spam/robo calls. Symptoms are typical dead are on connect, etc. Calls go inbound straight to a ring group, so there's no IVR or anything to require human interaction (not that that robots don't try to outsmart those). We...

Yeah, this is more graceful for sure. I had made a new menu other than the default, but it didn't occur to me to go assign that menu to either a domain or the user. (heck, I didn't even realize that this 'User Settings' section existed...). I'll give this a shot for my objectives. Now we just...

Oh yeah, I think I know how to do it... but it's just tedious - hence my inquiry here. If you want the default menu items to still be eligible for being updated during the update process, you can't 'protect' them, instead, you have to replicate them (the menu items and the parent menu items, not...

You're looking for Menu Manager. The default Menus are built around the few default user groups, so if you create a new user not a member of those groups, they won't have access to any of those pre-defined menus. We have at least one custom user group and we had to create new menu items for...

I am embarking on setting up some groups for our internal support and engineering staff to be a member of. We have a few experienced PBX admins in our ranks who I don't mind being superadmins, but also want to provide access to engineering for tenant turnups and sysadmins to mostly just view. I...

OH... that makes a lot of sense. I will investigate CDR analysis/Querying/breakdown along those avenues. Much appreciated for that reminder.

I've set up a jasper reports server and intend to build some custom reporting to be emailed to customers. I have successfully built several queries, and am parsing the JSON in the CDR for even more accuracy and detail (for cases where I need to filter/calculate on things where the data on the...

We're having a symptom where the behavior (BLF status for voicemails) provided by and Seem to have stopped working. I suspect that the startup script has stopped. Is there a way to easily restart this without a full restart of the PBX? I already restarted freeswitch (service freeswitch...

Yeah, I ran Jasper for a bit for other projects around here. I will probably ultimately move to it for this reporting need. Thanks for the +1 on it.