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So I know how dangerous and dumb this request is but as of right now I don't have much of a choice. I utilize the call center heavily and I need hourly reports for each day of the month so I can put that data into PowerBi. Mark has a member app called call center summary and it has all the raw...

Just curious if anyone here is using call center and knows some useful information on the various variables, I am working on a powerbi dashboard for high-volume stats I noticed if I just call a queue and hangup after a second it is showing cc_agent_type as callback and I don't understand why. I...

Hey all, I am in process of on-boarding a new customer with roughly 150 phones all of which use hot desk... I didn't want to leave all the phones logged out so I documented what all the phones were logged in as before factory reseting them and moving them to fusion. Now we are going to go to...

so i see how easy it is to import users but there is a table for user settings which has the time zone and a table for user groups for the groups and then there is the user table (v_users) I need to create 165 users. associate each user with its extension as well as there device to properly...

I have a customer requesting a way for callers to enter a zip code and have their call routed to the proper office My ask 1. what is the max size IVR I can create? I created a IVR for about 600 entries and sometimes it works and other times it does not. When I access the IVR menu in the web...

Guys I am no programmer and am borderline retarded when it comes to API. I know very very basic stuff because of my experience with pulling data into power bi but asside from that I know nothing I use skyetel and they have an API to utilize SMS and I have a softphone client that has an API to...

I have a customer with 3 offices Office 1 = Extensions 101-105 / Ring group 1001 Office 2 = Extensions 201-205 Ring group 2001 Office 3 = Extensions 301-305 Ring group 3001 if all the extensions from 301-305 are unregistered I would like to forward ring group 3001 to ring group 1001 and once...

When I have dtmf type set to rfc2833 and call my cell i can hear the tones.... I can call comcast and get through the IVR but when i call other people they can't hear my tones and some IVR systems won't register my dtmf at all... I set it to inband and everyone can hear and im confident since...

This could be a very dumb question and if so I apologize. I don't see a way to export device profiles from fusion so i see that there are three tables (profiles, keys and settings). I want to just copy the table data to the DB on another server. I don't mean just copy all, mostly just they keys...

I have heard this question in the past and it was obviously for a workaround to another underlying problem and no one ever answered the original ask. I have a SNOM PA1 and every few days it just stops working... I am calling it and it is not picking up. I reboot it (I just un-register it and...

I have a potential customer who says with their existing system they have an IVR and one of the options is "Press 4 to speak with someone at a location near you" the caller presses four and then It asks for their zip code and based on the zip code the call is routed to the proper extension/ring...

With yealink phones, has anyone found a way to make the remote phonebooks linked to a soft key or a programable key? Don't think this is possible but maybe someone has a clever solution. Right now pressing directory > Remote Phonebook > Local or Global is easy enough for us and most but it...

Do you guys know of any variables I can plug into the labels when adding line keys. For example I want the first key to show their own extension but if I do it like the screen shot the label is just "Line 1" It would be cool if I can make it the extension number using a variable so I could apply...

So I sell all yelling t53/t46/t54 phones and I have been selling FusionPBX extension for two years now and was just asked for the first time and it blew my mind that 1 I didn't know the answer and 2 I don't see any intuitive way to do this... From the phone systems I sold in the past, the user...

I really think I can increase ustomer satisfaction by being more proactive In monitoring their systems. Can any one suggest a way to setup alerts or notifications when certain events occur? for example 1. A phone unregistered 2. A specific hangup cause 3. A MOS lowers than 4.3 4. A device...

So I rolled out my BDR cluster and was getting ready to set up dynamic DNS steering and Active failover only to find out that I can't. I use DYNDNS and they got bought out by Oracle and I am not migrating to oracle. For the phone stuff, this isn't 911 but I have a little over 400 records for...

So I am trying to export CDR for one of the domains. I received the following error So I assumed it was just a memory limit in the php.ini file then I increased it to 256 (then restarted PHP) and same error but the allowed memory size did indeed reflect the changes so i know that worked. So...

I am looking to expand my knowledge on identifying NAT issues, Troubleshooting SIP, Building custom dial plans, and taking things to the next level. I see all types of documentation out there but so much of it doesn't specifically apply to fusionpbx For example, if I want to troubleshoot choppy...

Currently, I am having an auto-provision issue from a client site. I can get other phones to auto-provision just fine, but from this one site it won't work. When I go to https://Contoso.Org1.com/app/provision/index.php?mac=805ec0874454 from the client site I receive NGINX 404 error. but if I go...