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    Inbound calls being marked as outbound in Call Detail Records

    I have a customer which has an inbound number which i currently am forwarding to an external number. Everytime they get an inbound call, I would epect a CDR for an inbound call and one for an outbound call, but there is only a CDR for an outbound call
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    Date/Time stored differently on 3 different servers

    I am currently looking after 3 fusionpbx servers, they are all storing dates differently. A call from each server at 10am, on each server is stored like this: Server 1: 2022-09-14 10:00:00 Server 2: 2022-09-14 10:00:00+10 Server 3: 2022-09-14 00:00:00+00 All 3 servers have their local server...
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    I seem to be having issues with Timezones

    I think i possibly have my server / fusion setup setup wrong in regards to timezones. I have issues with calls being displayed with the wrong times in the call details records screen, but if I click on a call, to look at the details, seems to have the correct date/time. Also my Time conditions...
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    Call Center Help

    I am testing setting up a call center, and I can use *22 from my extension to log in and out of the call center with no problem, but the call center status always shows no active agents... if someone calls in, they sit hearing the hold music for over 90 seconds until my extension is called. then...
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    Change FusionPBX Fax Cover Sheet Logo

    I want to change the fusion cover sheet logo for particular domain. Under domain settings I added the following setting: Category: Fax Sub Category: cover_logo Type: text Value: /var/www/fusionpbx/app/fax/resources/images/mycompany/mycompany.png Enabled: true I also placed the png file in the...
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    Unable to pick up call shortly after hanging up a call

    I have an issue with one client where they hang up a call and they cannot pick up another call straight away, they basically have to wait like 30 seconds to a minute after ending one call before they can pick up another. I am unsure how to troubleshoot this. Using FusionPBX, and Grandstream...
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    Immediate hangup on inbound fax [sip_hangup_disposition=send_refuse]

    I have setup a fax server and directing a DID to that fax server, but it hangs up straight away and in the call detail record it shows SIP_HANGUP_DISPOSITION as send_refuse
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    I am getting a lot of calls failing (mostly outbound) with Service Unavailable-No Bandwidth Available

    As per the title, lots of outbound calls failing with 503 Service Unavailable - No Bandwidth Available. I am not sure how I would troubleshoot this, or if it's a provider issue?
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    Ring group routing

    I have found a peculiar issue. I have a ring group, and as destinations i have other ring groups, i have found that when the parent ring group gets hit, it rings both of the destination ring groups, but if one of those ring groups have no registered extensions it immediately goes to that ring...
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    Outbound route issue

    I am having an issue when dialling an 8 digit number, e.g. 3277 3636 i would like to have it dial the number as 07 3277 3636. My outbound route looks like this: But for some reason it is dialing it as 0332773636, see below bridge command from the CDR
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    No response on call center extension

    I added a call center gave it extension 1000, added an agent to the queue, made sure the status was set to available, and then set an inbound route to go to the call center extension... I just get no respone and immediate hang up, what am I missing?
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    Hi everyone

    Hi all, I'm new to VOIP / FusionPBX and I must say it's a steep learning curve for me. Can anyone point me to some good online resources for a Newbie like me, thanks.
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