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Good Morning community! I generally never have an issue with the IVR aspect of Fusion but, I have a specific client who has stated that when his customers call in and press 1 (Which is led to a ring group) - it does not always work. I have personally tried it many times without an issue. I...

Good Morning Community, I would love some help regarding an issue I've been attempting to diagnose for the past 2 days. I have set up a fax server on a newly installed Debian 10 - version 4.5.32. I will attach 5 images to showcase the destination aspect - the fax server itself and the SMTP...

Please ignore this thread - I have NO idea what happened but my assumption is that something I did above, solved the issue. My intelligent self did not try to test after implementation - thinking that it would automatically generate all CDR'S but, that was not the case. Now, upon testing -...

Hi there everyone - I recently created a new fusionpbx server using Linux- Debian 10 ISO. I added 3-5 multi tenant domains which work perfectly. I realized yesterday that I could not see the CDR on any of the domains (Aside from one). I have done the following: 1. Restarted freeswitch 2. Went...

I would like to do it within my own pbx please

Hi there, Thank you so much for all your help. Can you please advise me on what the username and password are supposed to correlate to? Would that be the physical phones login method? (ex: username: admin - password: admin)?

Thank you so much for getting back to me!! Please let me know if I'm understanding things correctly In order to auto-provision - I must do it the normal way I usually do by assigning the mac address to the devices, implementing the configuration specifications on the server and then...

Hi there everyone, This has been solved. For your reference - I did the following: 1. Created a new outbound route with the dialplan expression ^\*67(\d+)$(\d*)$ 2, Clicked on the outbound route and modified the following: effective_caller_id_name=Anonymous...

Good Morning Team, I cannot seem to get *67 to work. I have tried calling 2 numbers with 2 different carriers and they both showcase the number I am trying to hide. The dialplan is enabled and I have even tried to tweak some of the options to see if enabling one or the other would work - but...

Hi there everyone! My client has moved to a new office and he is looking to achieve hot desking. I am having a very complicated time finding any sort of resources on this subject. Can anyone help guide me? Thank you in advance!

Hi there, Can you please let me know how you set up the hot desking - I cannot seem to find any resources on that. Thank you!

Hi everyone, this has been solved. For reference- I went to dial plan manager -> valet_park -> and changed the valet_hold_music=${hold_music} to valet_hold_music=local_stream://domain.com/path of the on hold music and it worked!

Good Morning Team! I am having an issue with a clients domain - in which I have specified their own distinct category within the "Music on hold" elements but, sometimes it works and sometimes it diverts back to the globally inputted on-hold music. At first, I assumed this is happening because...

Good Afternoon Community! I hope all is well. I have a question regarding Call park. When a call is parked by my client and subsequently retrieved - it does not showcase the original caller ID. Can anyone help in regards to this? I would greatly appreciate it. Thank you in advance!

Good Morning Community! Would absolutely appreciate any help in regards to the current situation I am facing. I have a client who has 2 gateways present within 1 domain. I am familiar with how to configure a Call park ring back but, I cannot seem to figure out how to specify which Gateway...

Good Afternoon Community, I would truly appreciate some help with a little bump I'm facing. My client has implemented Pin Numbers for his international Calling - those Pin Numbers are associated with Account codes. When downloading the Call Detail records - The account code column is...

Thank you for your assistance, I appreciate your help greatly!

Thank you very much for all your assistance - I will be sure to look into all of this.

Thank you so much for responding back! Can you please inform me on how to go about customizing the call screen greeting and the playback audio. My client wants to do the following: 1. Customer calls in - says what department they are looking to speak too 2. Recording is sent to agents who are...

Good Afternoon community, It would be amazing if I could get some assistance in regards to call screening. Is there a possible way to customize the message played to clients calling in? It simply asks to state your name but I would like it to ask for their phone number and details about why...