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Hey, Can anybody advise how I could change the default music on hold for a single tenant?

Hey Guys, I have ring groups setup using both “enterprise” and “simultaneous”. I set the ring group timeout for 400 seconds and set the timeout for each extension in the ring group to 400 seconds. However all calls hangup at 120 seconds. Also note I play a greeting file at the start of the ring...

Has anybody run into this issue, i’ll give you an example: If I have two ring groups MAINLINE_RG1 (5500) and MAINLINE_RG2 (5501) MAINLINE_RG1 (5500) - Rings a few phones for 20 seconds then goes to MAINLINE_RG2 (5501) and rings a few more phones. If I set the CallerID Name Prefix in 5500 to...

Hey Guys, Does anybody know what's supposed to happen when you set a key as protected = "True" in device profiles?

Hey Guys, Has anybody successfully setup the "track-calls" parameter on the SIP profiles so that you can failover to a secondary server and keep the call alive. In the SIP profiles I set "track-calls" to "true" and made sure both freeswitch servers had the same switch name in switch.conf.xml...

Hey Guys, I wasn't aware this was possible with FusionPBX until I discovered it last night, I'm sure some of you already knew though but thought i'd share it anyway. If you add the "agent" widget to the user dashboard. It allows you to log in or out of individual queue's. Normally when you go...

Hi Guys, A few months ago I saw a demo of the redcactus CRM integration, it's one of the most flexible and easy to setup CRM integrations I've seen and supports all the popular CRM's (blows away things like 3CX CRM integration). I will be paying for them to add Freeswitch as a supported PBX...

Has anybody used this https://github.com/CampusVH/-Fail2Ban-frontend4fusionpbx Interested to hear your feedback.

I see there is two apps available for SessionTalk, the one in the official repo: https://github.com/fusionpbx/fusionpbx-apps/tree/master/sessiontalk And one provided by demonspork that seems to have more features and activity in the repo: https://github.com/demonspork/fusionpbx-app-sessiontalk...

Hey Guys, I've been testing the Opus codec using the recommended settings from the Freeswitch wiki. My test environment consists of a Bria Enterprise softphone (with Opus support). I was hoping/expecting with the Opus codec I could get call quality similar to Microsoft Teams when in an...

Hi Guys, Ive followed all the guides on how to get DND feature sync to work. Enabling it via config files on my yealink and I commenting phone_events section in a lua file. So I just wanted to check to see if anybody has it working and if it’s possible. If I press DND on the handset it sync’s...

Hi Guys, We have a client where we've setup "Call Flows" that link to each other and BLF buttons on the handset to control them. ie. When "Call Flow 1" is enabled it's destination is "Call Flow 2". What i'd like to do is have a setting so we can say if Call Flow 1 status is TURN ON then...

From time to time (weekly or monthly) I see the error below in Freeswitch. I'm running Freeswitch 1.8, max 20 cps, only runnning at 15-20% CPU and only 2GB of 16GB used (runnning on AWS). Any idea's how to troubleshoot so I can track down what is causing the issues. [ERR] switch_cpp.cpp:48...

Hi Guys, I've noticed recently when somebody calls into a queue and I look at the "Active Call Center" app the wait time is always starting from around 2:50sec and not from 0. This is happening for all callers in all my clients call centres, I'm sure this wasn't always the case though. Has...

Hi All, Question regarding call centre ring strategy "Ring All" and how the tiers apply. If I had 4 tiers and set "Tier rules apply = true" and I had 2 agents in each tier. Agent call timeout is 30 seconds Tier wait second is 15 seconds I want the agents in each tier to ring for 15 seconds...

Hi Guys, I have a client with an asterisk pbx he still has some phones on my FusionPBX. He needs to be able to extension dial the local PBX extensions on both FusionPBX and Asterisk and also make outbound calls to the PSTN through FusionPBX. I have been able to get local extension dialling...

Hi Guys, There is an issue with Fusion 4.4, I've tested it on a fresh installation as well as my production system and have the same issue (upgrading to 4.5 isn't an option at the moment). When I setup a Call Centre Queue, set a timeout destination and click save - All is fine If I click save...

Hi Guys, All my clients reported the same issue, they when they came back from their holiday break none of the BLF keys were lighting up green/red. A simple reboot of the phone fixed the issue but did anybody else experience this issue? It was across all different Yealink handsets T46S, T54W...

Has anybody ever seen an issue where one user/browser when saving a ring group it changes the dialplan_context. Ie . It should save “companyA.pbx.com” but it saves just “companyA”. This then breaks that ring group. It’s the latest version of google chrome I’m guessing they have some weird...

Has anybody tested the new T4U handsets with Fusion/Freeswitch? Did you run into any issues? It's also weird that Yealink haven't posted the firmware or any information (that I could find anyway) on their web site.