queue

  1. A

    Call forwarding

    How can we forward call through call center queues to our external number. Please response As soon as possible..
  2. S

    call center application need help

    Hello Everyone. After long time i came back to the fusionpbx project. i am setting up a pbx for a friend of mine who has pizza restaurant. i crate 2 extension 101 and 102 and we have a DID number which is working perfect in the fusionbox what we looking to achieve is. Customer call the Main...
  3. K

    Calls Get Stuck in Call Center Queue Randomly

    PBX version 4.5.32 FreeSwitch Version 1.10.6 (64bit) We use the Call Center feature with about 20 agents and 5 inbound numbers. We get around 20-30 calls an hour on average. Randomly calls get "stuck" in the queue - the call ends, but the call still shows as active in the Active Call Center...
  4. C

    Distinctive Ring on Queue or Call Center

    Does anyone know a way to add distinctive ring to a call center queue? While I'm sure there's a way to add the alert_info SIP information from the FreeSWITCH side, I'm looking for a way to accomplish this through the FusionPBX GUI. Modifying the Dial Plan is an option too, but not preferred...
  5. D

    Queues and IVR

    Hi all, I want to implement this thing: I have two agents. Incoming call is answered by an IVR, if the agents are free the phone have to ring, if they are busy the user must go to a queue and be passed to the first available agent. Their is also the possibility to make a callback on...
  6. F

    Call Center Queues don't record

    Hi. I'm testing FusionPbx. At first look, it works normally, but I've noticed that it doesn't record inbound calls that processed with a queue. So what can I check at first?