call center

Hi guys, Testing Call Center Queues with agents for the first time; going well so far and queues are all working and agents log in/log out fine. What we're now trying to achieve is to use one of the buttons on the Yealink's to show the anget's queue status (available / not available) using...

What programs do you use for call center reporting?

Hello Running FusionPBX 4.3 and I'm able to add users into call center queues but when I delete they are still in the queue list and recieve calls. I have flushed memcache and also reboot server to no avail. Adding more and more users works fine. It's simple trying to remove users that is not...